Frequently Asked Questions
Where are you located?
We're based in Beacon, NY! Our shop is located at 197 Main St, Beacon, NY 12508
Do you deliver?
Yes! We offer local delivery within 15 miles! Local delivery within 3 miles of our shop is free, $5 for locations 3-6 miles away, $10 for locations 6-10 miles away and $20 for locations 10-15 miles away. Our same day delivery cutoff time is 12pm EST. We deliver 10am-5pm, with some exceptions.
How does local pickup work?
We offer in-store and curbside contact pick up during our open hours. Our pickup currently runs Thursday-Monday 11am-6pm. Please give us a call, text or email when you arrive at the shop! This keeps everyone safest! We will bring your order out to your car if you prefer!
I’m getting married! Do you offer wedding florals?
Congratulations! We sure do! Please fill out our inquiry form (click here) to get the conversation started!
Saw something on your Instagram but it isn’t on your online store, can I still purchase it?
Please email us at hello@floragoodtimes.com and we can set you up with an invoice! From there we can schedule a pickup or delivery time that works for you! If there is an item on our website marked as 'sold out' we most likely do not have this item available. We work our hardest to keep our website as up to date as possible.
Can you answer plant care questions?
We sure do!
For just a few questions, please fill out our Leaf Squad Form, where one of our dedicated experts can take a close look at any problem plants you have.
If you're having problems with a lot of plants, we recommend scheduling a plant consultation with us, which is a private session (offered both in-person for local customers, and virtually for those further away) where we can really dig in and get to the root of any problems you are having. Any in-depth diagnosis, design questions or plant health problems require a consultation. Click here to see our consultation options!
I’d like to order flowers, how do I do that?
The best way to order flowers with us is through our online shop. Click here to get started!
PLEASE NOTE: We do not take flower orders over the phone. If you cannot access our online shop for any reason, please send us an email at hello@floragoodtimes.com and we will help you out!
I just received flowers, how can I best care for them?
We’ve got you covered! Please visit our Flower Care Guide to check out our best recommended practices to keep your flowers perky as long as possible.
Is there any way to be notified when a specific plant is in stock?
Unfortunately, we do not have a way to notify for specific plants, however we update our online store regularly. Follow us on Instagram, where we post when we receive new plants.
Refund Policy
All non-plant sales are eligible for return/exchange within 30 days of purchase. During this window, we can offer full refund for undamaged items returned to us. If an item is broken or damaged, it is ineligible for a refund.
Plants purchased from us are eligible for exchange or refund up to 7 days after purchase. Plants returned to store must be pest-free, healthy and undamaged. A sales associate will assess whether or not the plant meets the criteria to be returned upon inspection. Up to 14 days following purchase, plants may still be eligible for exchange or store credit as long as they are pest-free, healthy and undamaged.
Have another question not answered in our FAQ? Please fill out the contact form! (If you need to attach an image, please email us directly at hello@floragoodtimes.com)
Contact Us
Please complete the form below!